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Coborn’s, Inc. News Releases

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11/15/2020 Learn How We’re Keeping Your Grocery Shopping Experience Safe

Dear Valued Customer:

At our proud family of Coborn’s, Marketplace Foods, Cash Wise and Hornbacher’s stores, our customers are like family. We refer to you as our guest. And like you, during these last few months, we’ve continued to focus on doing all the things we need to do to keep our families safe and healthy.

As your grocer, we’re here for you and for our communities. When you need us most, we’re here, with open stores and a hearty welcome, with gratitude and a mission to serve you with remarkable service. I want to personally assure you that we will continue to implement appropriate measures to keep our stores clean and safe.

The winter months and upcoming holidays will bring unique challenges during these extraordinary times. We believe that everyone deserves to have access to fresh, affordable food and essentials, especially in times of uncertainty. That’s why our teams continue working hard to keep our stores clean, open and stocked. We’re working daily with our supply chain partners to ensure that the food, medicine and cleaning supplies you need are reaching our stores as quickly as possible and are available on our shelves and online through safe and convenient curbside pick-up service, or via home delivery in the markets we offer it. We continue to follow guidance from federal, state and local agencies, including the CDC to keep you and our employees safe. We will continue to be steadfast in that commitment into the future.

Here are the steps we’ve taken to protect our guests and our employees:

In our stores for our guests and our employees:

  • WEAR A MASK: Our employees are always in facemasks while working. We strongly encourage all our customers to wear a mask while shopping.
  • NEW Electrostatic cleaning and sanitization of our shopping carts throughout the day.
  • We’re an Ecolab Science Certified retailer, implementing best-practice cleaning protocols using many of the same cleaning supplies and practices used in hospitals and clinics.
  • Cleaning commonly used areas more often, including cashier stations, self-checkouts, credit card terminals, conveyor belts and food service counters.
  • Adding disinfectant wipes at store entrances, as well as extra hand sanitizer at cashier stations, food service counters, in restrooms, in our Pharmacies and coffee shop locations.
  • Special early-morning shopping hours to serve the special needs of our senior guests and those who many need special assistance.
  • Following best practices for safe food handling, as always.
  • Social distancing reminders, particularly at checkout areas.
  • FREE COVID-19 testing at select locations. Find out more at doineedacovid19test.com

In everything we do, we’re guided by our company vision and our mission, to Be Remarkable! To inspire happiness, healthy living and simplicity, one guest at a time. We strive to create a safe, unique shopping experience for you, to anticipate your needs and exceed your expectations. We are working hard, daily, to make decisions that balance the safety of our associates with our commitments to our customers and communities.

As we look forward to the holiday season and to 2021, we will make every effort to provide you with the best shopping experience possible. Thank you for being a loyal customer. We look forward to serving you again soon.

To learn about all of our COVID-19-related store procedures, visit us online at
Coborn’s Safety Measures
Cash Wise Safety Measures
MarketPlace Foods Safety Measures

About Coborn’s, Inc.
St. Cloud, Minn.-based Coborn’s, Inc. is a 99-year-old employee-owned grocery retailer with more than 9,000 employees and 59 grocery stores across Minnesota, North Dakota, South Dakota and Wisconsin under the Coborn’s, Cash Wise Foods, Marketplace Foods and Hornbacher’s banners. Coborn’s, Inc. also owns stand-alone convenience, liquor, and pharmacy locations. To support its 120+ various retail business units, Coborn’s, Inc. operates its own central bakery, dry cleaning facility and grocery distribution center. In 2016, 2017 & 2018, Coborn’s was named to the Star Tribune’s “Top Workplaces in Minnesota” list and was named to Achievers’ list of “50 Most Engaged Workplaces” in 2017, 2018 and 2019.

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07/22/2020 Coborn’s, Inc. to Require Guests to Wear Masks in Supermarket & Liquor Stores

ST. CLOUD, MN (July 22, 2020) – In consideration of CDC guidance and increasing local & state government mandates, Coborn’s, Inc. will begin requiring guests to wear masks while shopping in their Coborn’s, Hornbacher’s, Cash Wise, and Marketplace Foods supermarket and liquor stores. The policy will be phased in, beginning in Minnesota and Wisconsin locations on Monday, July 20 and following on July 27 for the Fargo/Moorhead area stores.

In the event a guest arrives without a mask, a mask may be provided at the store, while supplies last. Children under the age of 5 and those guests who are unable to wear a mask due to health reasons may shop without a mask. In the event a guest is uncomfortable wearing a mask, they are urged to use the online ordering options available at every Coborn’s, Inc. location.

Coborn’s, Inc. implemented a mandatory mask policy for all employees in April and has been strongly encouraging guests to wear masks while shopping.

“Guests wearing masks while they shop is appreciated by our employees and could help to slow the spread of COVID-19 in the communities we serve, ultimately helping us to continue to fully staff our stores and serve our guests for the duration of the pandemic.” – Chris Coborn, President, CEO and Chairman of the Board.

About Coborn’s, Inc.
St. Cloud, Minn.-based Coborn’s, Inc. is a 99-year-old employee-owned grocery retailer with more than 9,000 employees and 58 grocery stores across Minnesota, North Dakota, South Dakota and Wisconsin under the Coborn’s, Cash Wise Foods, Marketplace Foods and Hornbacher’s banners. Coborn’s, Inc. also owns stand-alone convenience, liquor, and pharmacy locations. To support its 120+ various retail business units, Coborn’s, Inc. operates its own central bakery, dry cleaning facility and grocery distribution center. In 2016, 2017 & 2018, Coborn’s was named to the Star Tribune’s “Top Workplaces in Minnesota” list and was named to Achievers’ list of “50 Most Engaged Workplaces” in 2017, 2018 and 2019.

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05/05/2020 An Update from our CEO - 05/05/20

Dear Valued Guest:

In our ongoing desire to keep you informed of updates and changes we’re implementing, our mission is clear: We want you to feel comfortable every time you walk through our doors. Each and every day, as the situation with COVID-19 continues to evolve, we’re taking extra steps to inform you as well as ensure the health and safety of our employees, our guests and our communities.

With that, I want to share some recent updates:

PRODUCT LIMITS:

BEEF, PORK AND POULTRY: Unfortunately, the COVID-19 crisis is once again having an impact on the supply of some of our products, particularly beef, pork, and poultry, as a growing number of processing plants across the country have experienced temporary interruptions. These interruptions in processing have impacted our supply, which in turn are also driving up the cost. The supply shortage is a direct result of processing capacity and not a shortage of meat. As a locally operated independent grocer and a part of your community, we will do everything we can to ensure the availability of product. We ask for your patience and understanding during this time. Please also know that while you may experience higher prices on some products, this is a direct result of cost increases from our suppliers and out of our control. As costs rise from producers and the supply chain, we follow the same pricing structures and policies as we always have. We will continue to do everything we can to bring you products at a great value. Our goal is to remain as transparent as possible during these unprecedented times and are happy to answer your questions. We are hopeful these supply issues will be temporary and be resolved in the near future.

GROCERY ITEMS: We are doing everything possible to continue writing ads that give you, our guests the lowest prices possible in these trying times. We write our ads several weeks in advance and review all items to be sure that there is product available. However, between the time we write the ad and when the ad is distributed, many things can and do happen. For example, a manufacturing plant may be shut down due to a sudden increase in employees with COVID 19. Or certain suppliers may be forced to shut a distribution center for the same reason. We feel it’s very important to provide you the very best deals that we can, and we will continue to write the best ads possible with the data we have at the time. We are simply saying that there will be occasions where the situation changes quickly and we simply can’t get the product advertised due to circumstances beyond our control. We apologize in advance and appreciate your patience and understanding.

WEAR A MASK:

As you know, the Center for Disease Control (CDC) has advised that wearing a face covering while out in public may help to limit the spread of COVID-19. Face coverings can include cloth and paper masks, or even bandanas.

  • Our employees are now wearing masks while at work as part of their uniform. In rare exceptions, you may see an employee without one. That could be attributed to a health condition that prevents them from this practice.
  • We strongly encourage you take the CDC’s recommendation and bring a face covering to wear during your shopping trip to our stores. It does add an additional layer of protection for you, our employees and the other guests who are shopping in the store. Your mask helps protect our employees. Our mask helps to protect you. Please make this a common practice when you’re in public places for the health and well-being of our communities.
  • Please do not enter the store if you are experiencing any symptoms of COVID-19, including a temperature greater than 100.4, a cough or shortness of breath. In these circumstances, please utilize click & collect or delivery.


SHOP SOLO

Another way that you can make an impact on social distance in our stores is by limiting your shopping trips to one person per family whenever possible. While we certainly want to be welcoming to all of our guests, we also recognize the importance of trying to minimize the amount of traffic in our stores to ensure everyone’s safety.

MORE REWARDS FUEL POINTS EXTENSION:

When you’re ready to refuel, we’re here for you. Because we’re all driving a little less right now, and we know you might need some extra time to For our MORE Rewards members who participate in MORE Fuel Rewards, you have likely noticed that we have extended the redemption period from 30 days to 90 days on all purchases made through the end of May.

STAY UPDATED:

You can stay current on all of our updates and current information we are providing by visiting our websites: www.coborns.com; www.cashwise.com; www.marketplacefoodswi.com; www.hornbachers.com.

Thank you for your ongoing loyalty and patronage during this unprecedented time. We greatly appreciate your business and look forward to serving you again soon. Stay safe and well.

Chris Coborn

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05/01/2020 An Update from our Vice President of Marketing

To our valued guests:

On April 3, 2020, the Centers for Disease Control and Prevention outlined recommendations that the public wear a cloth or fabric facemask, which can be made at home, when entering public spaces where community transmission is more likely. This is to aid in preventing those people who have the virus – and might not know it – from spreading the infection to others.

As the weeks have passed and the increase of COVID-19 continues, public adoption of the recommendation is still lagging behind. In order to assist in preventing the spread of COVID-19, the public needs to become more comfortable with this recommended practice. The more the public embraces the recommendation, the more we can help mitigate the widespread community transmission of the virus.

You have probably noticed more people adopting this practice, as well as more company’s requiring their employees to wear masks in their place of business. This is to help minimize the risk for the employee population as well as for the general public. This will continue for the long-term.

EDUCATING THE PUBLIC: “WEAR A MASK” PUBLIC SERVICE CAMPAIGN
Coborn’s, Inc has prepared, and is making available to all businesses and organizations and the general public, a new public service campaign to help create awareness and encouragement of wearing a mask in public. Coborn’s is among several companies that have implemented a new policy that all employees in their retail stores wear a mask as part of their uniform, with the exception of those employees where a health concern might prevent it.

This campaign is intended to inspire and educate the public on the importance of wearing a mask to help minimize the spread of COVID-19. A complete kit, including printable signage, digital assets for placement in emails and on company websites, as well as social media assets that can be shared and posted are provided.

MAKE IT YOUR OWN:
All the assets within the kit are created to be customized to add your own company logo. That’s optional. You can use it exactly as it is, as well.

AVAILABLE ASSETS:

  • Printable posters for doors and windows in two sizes
    • 8.5 x 11 and 11 x 17
  • Social Media assets
  • Digital assets for websites and to insert in company emails

To access the creative assets, CLICK HERE.

DO YOUR PART: SHARE THE CAMPAIGN
This entire campaign is created in the spirit of helping to educate the general public about the importance of wearing a mask when in public places. To help with that effort, we encourage you to take advantage of every opportunity you have to share it:

  • Share the messages on your doors and windows
  • Share it on your company websites and in your company emails
  • Share it on your personal and company social media platforms.

Let’s not share the COVID-19 VIRUS….but let’s all join together in sharing the messaging around the importance of wearing a mask.

Thank you for your business, your patience and your support during these unprecedented times. We look forward to seeing you again soon. Stay safe and well.

Dennis Host
Vice President/Marketing

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04/12/2020 An Update from our CEO - 04/12/20

To our valued guests:

As the situation with COVID-19 continues to evolve daily, we continue to make changes in our store operations to ensure the health and well-being of our guests as well as of our employees. As you plan your grocery shopping trip this week in our stores, we want to share some new changes that you will likely notice:


  • As you know, the Center for Disease Control (CDC) has advised that wearing a face covering while out in public may help to limit the spread of COVID-19. Face coverings can include cloth and paper masks, or even bandanas.

    • We are happy to have been able to secure masks for our employees. We are strongly encouraging our employees to wear masks while at work. You will start to notice these as you shop over the next week on our employees.

    • We strongly encourage you take the CDC’s recommendation and bring a face covering to wear during your shopping trip as it will add an additional layer of protection for you, our employees and the other guests who are shopping in the store.

    • Please do not enter the store if you are experiencing any symptoms of COVID-19, including a temperature greater than 100.4, a cough or shortness of breath. In these circumstances, please utilize click & collect or delivery.

  • The most effective way to keep people healthy is to maintain our social distance. You will notice the signage and markings on the floors in the stores as well as plexiglass at the registers, (and soon, our service counters) to remind you of the safe distancing recommendation.

  • You’ll also notice our employees in bright green shirts with a special message to remind everyone of the importance of social distancing.

  • Another way that you can make an impact on social distance in our stores is by limiting your shopping trips to one person per family whenever possible. While we certainly want to be welcoming to all of our guests, we also recognize the importance of trying to minimize the amount of traffic in our stores to ensure everyone’s safety.

Thank you for your patience, understanding and support during these ever-changing times. We greatly appreciate your business and look forward to serving you again soon.

Chris Coborn

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04/04/2020 An Update from our CEO - 04/04/20 - for Hornbacher's Division

Dear Valued Guest,

I hope this note finds you and your family well. This has been a challenging time for so many in our communities and we are constantly evaluating our operations to find more ways that we can help support our guests and our employees. I want to continue to provide these occasional updates to you to ensure you’re aware of all we are doing to keep our stores safe and stocked and to ensure you have a safe shopping experience while interacting with our store associates.

I want to share some newly-implemented changes we’ve just put into effect this week:

We have added an additional hour to our reserved store hours in the morning to serve those who are at highest risk for COVID-19, including those who are over 60, those guests who are immunocompromised, and expecting mothers. We invite those guests to shop with us between 7:00 A.M. and 9:00 A.M. ensure their safety and well-being.

Additionally, in recognition of the tireless efforts of our employees over the past several weeks, we will be closed on Easter Sunday to give them a day off to relax and recharge. We are incredibly proud of our team and are working very hard to keep them healthy, well and rested to ensure they can continue to serve you.

We sincerely appreciate your support of these initiatives as we work to provide the safest and most comfortable shopping experience possible for those in our communities that are at the highest risk. Please continue to help us provide some additional peace of mind for these guests.

Thank you and stay well,

Chris Coborn

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04/04/2020 An Update from our CEO - 04/04/20 - for Cash Wise Division

Dear Valued Guest, I hope this note finds you and your family well. This has been a challenging time for so many in our communities and we are constantly evaluating our operations to find more ways that we can help support our guests and our employees. I want to continue to provide these occasional updates to you to ensure you’re aware of all we are doing to keep our stores safe and stocked and to ensure you have a safe shopping experience while interacting with our store associates.

I want to share some newly-implemented changes we’ve just put into effect this week:

We have added an additional hour to our reserved store hours in the morning to serve those who are at highest risk for COVID-19, including those who are over 60, those guests who are immunocompromised, and expecting mothers to ensure their safety and well-being.


  • For our Minnesota locations, we invite those guests to shop with us between the 6:00 A.M. and 8:00 A.M.

  • For our North Dakota locations (INCLUDING THE MOORHEAD, MN STORE), we invite those guests to shop with us between the 7:00 A.M. and 9:00 A.M.

If you are now doing your grocery shopping with us online, we ask that you select an afternoon or evening pick-up timeslot to pick up your order. This will help us reserve the first open pick-up timeslot, from 10 a.m. – Noon, for those high-risk individuals as well.

Additionally, in recognition of the tireless efforts of our employees over the past several weeks, we will be closed on Easter Sunday to give them a day off to relax and recharge. We are incredibly proud of our team and are working very hard to keep them healthy, well and rested to ensure they can continue to serve you.

We sincerely appreciate your support of these initiatives as we work to provide the safest and most comfortable shopping experience possible for those in our communities that are at the highest risk. Please continue to help us provide some additional peace of mind for these guests.

Thank you and stay well,

Chris Coborn

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04/03/2020 An Update from our CEO - 04/03/20

Dear Valued Guest, I hope this note finds you and your family well. This has been a challenging time for so many in our communities and we are constantly evaluating our operations to find more ways that we can help support our guests and our employees. I want to continue to provide these occasional updates to you to ensure you’re aware of all we are doing to keep our stores safe and stocked and to ensure you have a safe shopping experience while interacting with our store associates.

I want to share some newly-implemented changes we’ve just put into effect this week:


  • We have added an additional hour to our reserved store hours in the morning to serve those who are at highest risk for COVID-19, including those who are over 60, those guests who are immunocompromised, and expecting mothers. We invite those guests to shop with us between 6 a.m. – 8 a.m. to ensure their safety and well-being.

  • If you are now doing your grocery shopping with us online, we ask that you select an afternoon or evening pick-up timeslot to pick up your order. This will help us reserve the first open pick-up timeslot, from 10 a.m.- Noon, for those high-risk individuals as well.

Additionally, in recognition of the tireless efforts of our employees over the past several weeks, we will be closed on Easter Sunday to give them a day off to relax and recharge. We are incredibly proud of our team and are working very hard to keep them healthy, well and rested to ensure they can continue to serve you.

We sincerely appreciate your support of these initiatives as we work to provide the safest and most comfortable shopping experience possible for those in our communities that are at the highest risk. Please continue to help us provide some additional peace of mind for these guests.

Thank you and stay well,
Chris Coborn

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03/25/2020 An update from our Vice President of Operations, Emily Coborn

Dear Valued Guest,

To say these are unprecedented times seems like an understatement. I want to reiterate what my father, Chris Coborn, our company CEO, has been saying since this all started – we are so grateful for your support of our stores and our employees as we navigate the COVID-19 pandemic response. We take great pride in the services we offer our guests and hope that someday soon, we can once again deliver you the experience you are accustomed to in our stores.

Almost daily, we continue to adjust our operations in an effort to keep, you, our guests and our employees safe and healthy. I want to share some recent changes and additional procedures we’ve implemented in just the past few days that you’ll likely notice:

  • SOCIAL DISTANCING: We will continue to ask all of our guests to follow the Social Distancing guidelines as directed by the Center for Disease Control (CDC). You will now notice signage in our stores as a friendly reminder to please observe this guideline. Our gentle reminder – simply try to keep two grocery carts of space between you and other guests or our employees to help minimize the spread of the virus.
  • PLEXI-GLASS SHIELDS INSTALLED FOR SAFETY: We are well into the installation of plexi-glass shields at each of our registers in order to minimize the risk to both employees and guests during the checkout process. These are also being installed at our Pharmacy counters as well for your health and well-being.
  • PHARMACY DRIVE-THRU SERVICE ONLY: In any of our on-premise Pharmacy locations that have a drive-thru, we have moved all pharmacy drop off and pick-up to drive-thru service only. If your store location does not have a drive-thru, you can still drop off and pick up prescriptions in-store.
  • PICKING UP PRESCRIPTIONS: If possible, we encourage a healthy family member or friend to pick up your prescriptions, should you not be feeling well. As another option, we can mail your prescriptions at no charge.
  • RE-USABLE BAGS: While we have not yet gone to banning the use of reusable bags, we are asking all guests to wash their reusable bags regularly. If you choose to bring a reusable bag into the store, you may be asked to bag your own groceries. Please understand, this is being done to protect our employees. Additionally, this policy could change so please watch for future updates.
  • ONLINE SHOPPING OPTIONS: If you’re not feeling well or you’d prefer to not shop in one of our stores, you can shop online and we’ll pick your order for you to pick-up curbside. Simply visit our website and select, “Shop Online” from the menu.

There is no need for panic as we are reassured daily by our suppliers, the food supply chain is very strong. There will be plenty to go around. Simply plan your grocery shopping as you would for any normal week and there will then be plenty for everyone. We’re here to serve all.

These are unprecedented times, indeed. But please know, we are here for you, ready to serve you with our best effort to ensure you have a safe shopping experience.

Stay well! We look forward to serving you again soon.

Emily Coborn
Vice President/Operations
Coborn’s, Inc.

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03/24/2020 A note to our pharmacy guests

Dear Valued Pharmacy Guest,

As you can imagine, our day to day life has changed dramatically and how we conduct business in our pharmacy will also need to change to adapt to the ever-changing environment. Our pharmacies are often the lifeline for many of our patients in ensuring that they are receiving the lifesaving medicine that they might need. Many of our pharmacy guests may have compromised immune systems and are very susceptible to viruses such as the one that the world is dealing with today.

We want to extend our gratitude for your continued patience and understanding as the Coronavirus situation has evolved. We understand that you look to us for medications and guidance in order to keep your family healthy and we take that responsibility very seriously.

To keep all of our pharmacy guests, as well as our pharmacy team healthy, we have implemented some new practices in the delivery of our in-store service that will temporarily change your experience at our pharmacy.


  • Whenever possible, we request you phone in your refill prescription to us rather than physically bring the bottle to us in person. This will minimize as much physical contact as we’re able to. We realize this is a bit out of the ordinary as we truly do appreciate and value the face-to-face relationship we have with our pharmacy patients.

  • We will be transitioning all prescription drop-off and pick-up to our Drive-Thru windows for the foreseeable future.

  • We will email you as soon as your prescription is available for pick-up.

  • If you are not feeling well, please send a healthy member of your family to pick up your prescriptions in your place to help us keep all of our store guests and pharmacy staff healthy as well so that they can continue to serve all our guests.

  • If you prefer not to utilize the Drive-Thru, you can also request FREE mailing of your prescriptions directly to your home.

  • Eligible pharmacy patients can enroll into our auto-refill program so that your prescription is ready when you need it. We simply contact you when it is ready so that you do not need to make any unnecessary trips to the pharmacy.

  • Due to the increased demand, refills will require 2 business days to be fulfilled unless there is an emergency. We appreciate your patience.

  • Over the next few days you are going to start to see a plexiglass barrier go up in the locations to create a safety barrier between the guest and the pharmacy staff. The direct interaction will look different then you are used to, but rest assured the pharmacy staff is here to help but it will just look different than it has in the past. We have also installed these at our grocery store check-out lanes as well.

  • We will also temporarily pause administering of all vaccines until we are able to provide the required protective gear the pharmacist needs to administer the vaccine.

There are many other precautions that we are taking in addition to these listed above:


  • We are requiring that our pharmacy staff are sanitizing upon entering and exiting the pharmacy.

  • We have a very detailed cleaning schedule that the pharmacy staff will follow to keep the work areas clean.

We know and understand that this is not the norm and we would like to apologize in advance for any disruption that this might cause. Together we can keep our critical pharmacy staff healthy, but also keep those that need medicines and other maintenance drugs healthy as well.

Thank you for understanding and thank you for choosing our pharmacy for your needs and services.

Sincerely,

Your Coborn’s, Cash Wise and Marketplace Foods Pharmacy Team

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03/17/2020 Additional updates from our CEO on COVID-19 and our operations

Dear Guest,

We are making some additional changes to the operations at our stores that I would like to share with you. So much of our daily lives have changed but our team is committed to remaining the neighborhood grocery store that you depend on us to be.

In order to allow our store teams adequate time to unload and stock product, and in order to facilitate additional cleaning measures, we will be changing our store hours to 6 am – 8 pm in our Minnesota (except Moorhead), South Dakota, and Wisconsin stores and 7 am – 10 pm in the Fargo, ND and Moorhead, MN stores. Dedicating additional hours to stocking at night allows our store teams to focus on serving you when you are in the store.

We will be closing all seating areas, including our Caribou and Dunn Bros seating areas, to the public, effective Wednesday March 18th. We feel this is the best way to follow the CDC’s guidance regarding social distancing.

This last initiative is one I will ask for your support on. We would like to invite those who are most at risk for this illness to shop with us during the first hour of each day. As many of you have heard, this illness can be particularly dangerous for those over the age of 60 and those with compromised immune systems. We would like to provide these guests a time where the store is at its cleanest and the aisles are less crowded.

I know it is a lot to ask but I would encourage our guests who do not fit into this group, to visit us after that first hour of business, if possible. My dad, Dan Coborn, used to say, “treat everyone with dignity and respect.” Now, more than ever, we have to think of the health and well-being of our community, as a whole. We think this approach will help bring peace of mind to the most vulnerable in our communities.

The communities where we operate are great and we are proud to be a part of them. We are sad to see so many businesses having to make hard decisions and we are eager to see our communities back to their vibrant selves. In the meantime, we will be here when you need.

Thank you,

Chris Coborn

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03/15/2020 Current updates from our CEO on COVID-19 and our operations

Dear Guest,

I think it is important to continue to share with you what is happening in our stores in response to the Coronavirus situation as more communities begin to feel the effect.

We know some of the products you are looking for are hard to find right now and we are sorry. In short, our teams are doing everything they can to get you the products you are looking for. That being said, our suppliers are running behind schedule and our manufacturers are temporarily struggling to keep up with production due to an unprecedented surge in demand nationwide. Unfortunately, as a result, over the next couple of days you may see less product on our shelves than usual. Please know, our teams will fill those shelves as quickly as we can.

We will be temporarily implementing new Store Hours in our Minnesota (except for Moorhead), South Dakota, Wisconsin and Western North Dakota stores in order to allow more time for cleaning, disinfecting and then stocking product. In most locations the hours will be 6 am to 10 pm but we encourage you to check with your local store if you have questions.

Lastly, in some of our stores you will see our full-service areas, like meat or deli, transition to self-service areas with pre-packaged items. We will do our best to maintain the assortment you are used to seeing in those areas, only presented in a different way. This transition allows our team members in those areas to help out where there are pressing needs like stocking shelves and fulfilling online orders.

I can’t say enough about how grateful I am for our team and their ongoing commitment to the stores but I also want to say thank you to you, our guest. Thank you for being kind, patient and understanding as you have been in our stores over the last few days. It means a great deal to our employees who working so hard, and it is a great reminder of why we are in the grocery business – to serve families and to foster community.

Thank you and stay healthy,

Chris Coborn

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03/13/2020 An updated message from our CEO

Dear Valued Guest,

As we expected, the Coronavirus situation continues to evolve and with more information comes more decisions. Yesterday, there was a positive test in the market which houses our Support Center and a number of our stores, bringing with it additional things for us to consider. We continue to adjust our plans in order to provide you and your family the services you need in our stores.

Please know that although your shopping experience in our stores may look a little different during this time, our intention is to do everything we can to keep you, your family and our employees safe and healthy.

As of today, we are implementing the following additional precautionary measures:

  • Home Delivery employees for both pharmacy and grocery will not be entering homes upon delivery. They will instead, make the delivery at the door.
  • In markets where there has been a positive Coronavirus test, self-serve food areas will be unavailable (this may include salad bars, hot food bars and donut cases). These products will be available to purchase through ready-made or individually wrapped packages.
  • We have started to apply product purchase limits. Our suppliers are struggling to meet demand and in order to make sure that both you and your neighbor are able buy things like toilet paper and water, etc., we needed to set these limits.
  • Our Support Center will be temporarily closed to outside visitors as we make an effort to protect the health of our employees here in the building that provide critical support to our stores. Our employees are available by phone or email.
  • We have asked our employees to employ “social-distancing” – a recommendation from the CDC. Please don’t be alarmed if an employee who normally greets you with a handshake or a hug, opts for a friendly wave instead.

I am very proud of our stores and our employees. They continue to provide for their communities even when there are so many unknowns. As the Coronavirus continues to make its way into our markets, we are committed to being open and ready to welcome you.

Thank you,
Chris Coborn

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03/11/2020 A note to our guests about the Coronavirus

Dear Valued Guest,

I wanted to take a moment to express that as a guest of our stores, your health and safety is important to us. As grocery store operators, we know that you look to us in order to provide food & supplies to help protect the well-being of your family and we take that job very seriously.

We continue to closely monitor the ever-developing Coronavirus situation. We have designated a leadership team that is focused on providing our stores with the resources they need so that they can best serve you. This group will continue to look towards the Center for Disease Control (CDC) and the World Health Organization (WHO) for guidance. Although Coronavirus is new, we have many of the recommended protocols in place during cold & flu season, but there are some additional things we are doing out of an abundance of caution.

We have decided, like many others in our industry, to temporarily suspend in-store food and beverage sampling. We have also increased our cleaning measures and, in our coffee shops, we have temporarily suspended the filling of guests’ re-useable cups.

Like always, our teams at the stores are also prepared to fill your grocery orders via online for curbside pickup (in all of our locations) or home delivery in the markets where that service is available. Visit our website and look for the Shop Online link in the navigation bar at the top of the webpage.

Our employees are family so their health and safety is extremely important to us. I want to make sure they are supported as they are tasked with providing the items you need for your family. We are working with our Store Directors in order to make sure employees can stay home when feeling sick or if there has been a known risk of exposure. Please know, that if you see an employee in our store wearing a mask, it is because they have requested to do so and not because they are experiencing symptoms.

We will continue to monitor this situation. Our company was built by a family, for a family, and that strategy remains the same today. Your family’s health and safety is important to us and we will continue to operate with that in mind.

Thank you,
Chris Coborn

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